Update on COVID-19

Update on COVID-19


Our offices are reopening with a phased approach.

Financial Horizons Group is committed to the heath and wellbeing of our advisor partners, staff and community. As we all continue to navigate the situation with the growing global concerns around COVID-19, we want to reassure you that we remain committed to you, your business, and your clients' needs. We are here for you.

A number of our offices have progressed to Phase 2 of their reopening plans, which means they are accepting visitors by appointment. Other offices have progressed to Phase 3, which means that doors will be unlocked and visitors are being accepted with or without appointments. Please contact your local branch office to confirm the relevant status.

Our teams continue to work to process business and help you as independent Canadian advisors with holistic financial planning needs.

We have been monitoring developments related to COVID-19, using the latest details from The World Health Organization (WHO), The Canadian Public Healthy Agency and the Center for Disease Control (CDC).

Our executive and risk management teams have been working diligently, keeping updated as the situation evolves and responding with the best interests of you, your clients and our communities in mind. We have a strong business continuity plan in place, and we continue to work to ensure we are responding and adapting as the ongoing global situation evolves.


We continue to be able to process your business and support you.

No matter where you live, we remain available via phone or email. Please courier or mail all documents to your local branch office, we have teams in place to manage. We encourage whenever possible, to scan and email all documents to your local branch office contacts.


Trusted advice for navigating uncertain times

We are determined to provide the right tools for right now. That’s why we’ve introduced a new online resource – TrustedAdvice.ca.

Visit today for non-face-to-face business processes, strategies for working with your clients digitally, video interviews with advisors, and more.

Our goal is to continue to provide a safe workplace for our employees, and to continue to serve our advisors and customers without interruption. We are friends, partners, colleagues, and neighbours, and we want the best for you and our communities.

If you have any questions, please call your local Financial Horizons Group contact.


Best regards,

Nick Pszeniczny | President and CEO